Frequently Asked Questions
Please be aware that there are continuing levels of disruption to shipping services worldwide. So despite the courier’s best intentions to achieve the delivery window that they pass on to us, the delivery estimates on our website could be subject to delay.
Softcover books take 1-2 days to manufacture with all your exclusive personalisations. Hardcover books take an additional day to make. Once dispatched it depends on which destination and shipping service you selected.
Overall, from the point of ordering your book, you should allow between 4-7 working days to receive your book in the UK and 7-14 working days for International orders, depending on which country you’re shipping to.
So please allow plenty of time for that special occasion!
Yes! We deliver to a number of international locations. All currently supported shipping destinations can be calculated in the Cart and at Checkout.
However, if our website doesn’t currently support your destination we can still create a custom order for you.
Contact us at firstname.lastname@example.org OR call us during office hours (10am – 5pm UK time, Mon to Fri) at +44 (0) 1342 458450 for further details.
We accept all major credit cards and PayPal to process your payment.
Subscribe to our newsletter and you’ll receive a special discount code, to use straight away.
You’ll also be the first to know of any other Extra Special discounts that we offer from time to time.
You can enter the coupon on the Shopping Cart in the space provided.
Alternatively, at the top of the Checkout page you’ll see “Have a coupon? Click here to enter your code” which will open up the coupon box.
And if you don’t have a coupon, why not?! We offer a special discount code to all subscribers to our Newsletter. Subscribe to our Newsletter and we’ll email you a special discount code to use right now!
As each book is printed on demand with your exclusive personalisation details we’re afraid that we are unable to offer returns or exchanges. Please understand that as each book is unique to you, it’s not simply a matter of returning it for us to re-sell.
That’s why it’s super important that you CHECK YOUR BOOK CAREFULLY when personalising it.
However, we do offer a 100% Quality Satisfaction Guarantee, so if there is a quality issue with the book or a printer error, then please contact us at email@example.com and we’ll look straight into it.
Our full Returns Policy is available on our Terms of Service page
Yes, but you have to be quick! Please contact us as soon as possible and we’ll look straight into it!
There is a small window of opportunity before your book is printed. However once it’s gone to the printers you may incur some charges for all or part of the book.
Please make sure that you CHECK YOUR BOOK CAREFULLY when personalising it, to eliminate any spelling issues.
If there is a quality issue with the book then please contact us using the form on the right and we’ll look straight into it.
If it is an error made by you, then I’m afraid that we are unable to offer returns or exchanges. Please understand that as each book is unique to you, it’s not simply a matter of returning it for us to re-sell. Having said that, please contact us and we’ll see what we can do.
So please do make sure that you CHECK YOUR BOOK CAREFULLY when personalising it.
If you have any other questions that are not answered by our Frequently Asked Questions then please contact us directly, either using the form over on the right or call us on +44 (0)1342 458450.
For telephone enquiries our business hours are between 10am and 5pm (GMT) weekdays.
If we’re unavailable then please leave us a message as we usually respond very quickly.